Portland Auto Repair

The customer service at Heckmann & Thiemann is UNPARALLELED! 1) i feel like they care as much about my Scarlett (classic 77 pink VW bug that has been in my family since 77) as I do; 2) the amount and level of communication is phenomenal - emails with detailed inspection reports that include pictures and a call to follow up to go over the report with you, text messages with status changes. 3) every single person i have spoken to here has been extremely polite and professional; so refreshing and joyous! 4) the shop is immaculate! I am jealous of the front desk team that gets to watch those gorgeous cars roll in and out all day.

Great place. Professional, friendly staff. I have owned two Jetta’s over then span of maybe a decade and always taken my car here, both locations. There was a one-off bad experience when a repair didn’t really fix my issue and caused some heartburn, but that was awhile ago and it really felt like an isolated incident from one particular person. I went back just recently and it was a very pleasant experience. Really cool shop, super friendly staff, and my car is running smooth.

Its a pleasure to work with the folks @ H&T, the STD N/C multi point check up make s me feel safe. TGR

They are wonderful. Taking all my VW’s there and feel confident in the work they do.

Great Service and Staff. Always a pleasure going there

Great Service And communication

Always top notch service. Very much appreciated!

H&T is the best. Best for my van and best for my budget. Thx

The team at Heckmann & Thiemann were great to work with. Norma was the service advisor and Scott was the Technician on my 1986 Vanagon project. It is a new vehicle to me and they helped me with a thorough courtesy inspection and putting a plan in place for future services along with what to prioritize. I'm just starting a restoration project and Scott was nice enough to spend plenty of time with me over the phone walking me through his inspection. I felt safe and taken care of during drop-off and pick-up and look forward to working with them both as I bring this van to life.

I was buying a car sight unseen across the country due to covid and had no desire to get on a plane. This shop worked with me over the phone to setup appointment, and performed a very detailed PPI that found things wrong with the 911 turbo that I was purchasing, things i would've never found if I looked at the car myself. The report was 35 pages long with pictures of everything and comments. Gave me a bargaining chip and ultimately peace of mind to go through with the purchase. Norma in particular was great and worked with me till I was completely satisfied with the inspection. The PPI cost almost double what I saw quoted on most porsche forums, but these guys are top notch and you get what you pay for.