I drive a 2002 Boxster. Leaving work one Friday evening I dropped an axle. I didn't know it at the time but I knew it was loud and my car didn't work. I was looking for new mechanic and I called Heckmann-Thiemann. Friday night, 5:20 or so and they were closing at 5:30. They agreed that I could leave it there in their lot -or so I assumed, and they would have a look on Monday. The tow truck came and we made it across town arriving about 6:30 I guess. I was shocked that they were there waiting for me! Wow. Once again, it's a 2002 Boxster, not exactly a $100K model. Their concern for my car and even how I was getting home without it was genuine and refreshing. With my car safely tucked in their shop for the weekend I was greatly relieved of that worry. At this point, though, I didn't know what was wrong and was fearing a big bill. They got to it in the next couple of days and found that the axle had, indeed, fallen off --probably because the previous mechanics had not torqued the bolts down. There was some complication due to the damage caused when falling but they handled it. My bill was completely fair and to reuse an adjective, refreshingly so. This shop is friendly, concerned for their customers, competent, and fairly priced and I will be happy to bring my car back here for future work. Beyond all that, I feel like they honored me and my car and that means something to me as I don't get that vibe very much, anymore.
Thank you, Jerry. We try our level best to meet and exceed expectations.
- Heckmann & Thiemann Motors