This was my first experience with H&T, and I have to say it was entirely positive, from the super friendly and knowledgeable woman who answered the phone and booked me, to the inquisitive and interested mechanic who figured out and solved a problem on our car. I was even given a ride home when I dropped the car off; not something I was expecting! It reminded me of the reason why I always go to independent repair shops whenever possible. Super professional and honest, I will be using them again for my other car.