I needed wiper blades. Badly. As in I'd been driving around with that horrible dragging rubber against glass sound for over a year. I bought some at Costco, but surprise! - wipers for my car can only be ordered through Audi. Heckmann ordered them. I went to pick them up ($60, fml) thinking they'd just hand them to me and I'd make puppy dog eyes at my bf till he put them on for me. Instead they sent out a mechanic, who spent 10 minutes installing them, making sure they didn't slap against the left side of the window like they had been and cleaned my window to boot. No charge and no puppy dog eyes required. These guys rock. First off they only work on Audi, VW, Porsche (and Lezbarus, weird) - so you can take your convertible Beemer somewhere else, Muffy. And they had a real life trained in Germany, German speaking mechanic work on my car! So when my car whispered to him what the rat bastards at an Audi dealership in Reno had done to it, Dietrich (totally making up that name, I forgot what his real name is) soothed its worries away in its native tongue. German is such a melodic language, no? They discovered that the dealership had put in the wrong size belt and that was the reason behind the rabid squirrels making sweet, sweet love sound that had been emanating from under my hood. I was also due for major service and my engine light was on due to some sort of exhaust thingy that I didn't understand. They fixed everything in two days. I had given them my credit card number over the phone since I was tight for time. When I got there, the service manager let me know Dietrich was not yet done whispering sweet nothings into my car's nether regions. I thought I was doomed to sit in the waiting room, staring at my toes with nothing to read. But one of the owners was there and we had a wonderful hour long conversation about everything from food, to the economy, to places I should hike in the gorge, to Portland history. Apparently Dietrich takes his time (know what I'm saying, ladies?) I wasn't even irritated, because I knew these guys were staying late just to make sure everything was perfect with my car. Bonus star was for not making me feel like a total jackass when I told them my alignment was way off - and it turned out my tires were super low. I will never take my car anywhere else.