Heart
5

It's great to know a mechanic that I can trust. When my car needed service after business hours on a Friday night, H&T answered the phone, stayed late, and gave me a ride home. Their excellent mechanics diagnosed and fixed my car within two business days (and I know that they were busy). Many thanks! I can't recommend H&T enough.

5

Excellent service. I've been going there for over 40 years. Never a problem in all that time.

5

I highly recommend Heckmann and Thiemann Motors, they are celebrating 51 years in business this year. Great service, honest, reliable and never try to sell you anything you don't need. Incredible reputation, hands down, the only place to take your car(s) if you own a Volkswagen, Porsche, Audi, Mercedes, BMW, Mini Cooper or Subaru. A place you can feel safe and confident, that your vehicle is in the best hands possible.

5

This is a place to go if you want your higher end vehicles taken care of

5

I reserve yelp reviews for exceptionally excellent, or exceptionally terrible experiences. Long story: Last year I brought my Eurovan in for service after my check engine light came on and started flashing. It turned into a huge job, and all of my fuel injectors had to be replaced, along with spark plugs and a bunch of other pricey VW crap. $2500 later, the car was running fine. Until ..... the light returned a few months later. I brought the car back in, and the woman I spoke to was incredibly rude to me and told me she might be able to hook it up to a diagnostics in a few days, and that I had to pay. After dropping that kind of cash, I felt I was mistreated and that as a courtesy they could just do me a solid and take a look free of charge in a more expeditious manner. Nope, never going back there I thought. Last week (a year later) I learned that my new fuel injectors (#1 and #4) were misfiring. While the work that was done by Heckmann and Thiemann was exceeded the 12K / 12 mos warranty, I was curious if they'd be able to take a look. The shop had since moved to its new location on 20th, and it appeared that there were several new people working there. I spoke with someone named Sam, explained the situation and he said, "we are happy to make this right, we'd like to earn your business back." He was kind and genuine and I could tell he felt badly for the experience I had last year. He called me the following day with an update, that the injectors were fine and there were some lose caps (or something like that I don't speak VW) and I was low on transmission fluid so they filled it up and the car is running great and I could come pick it up anytime and there was no charge. I picked up the car today, it was sparkling clean thanks to another very kind person named Bob and running like a dream. The point of this long winded yelp review is that I think everyone deserves a second chance. I am very pleased that this shop was able to help me out on a human level, and they are undoubtedly known for doing great work. I own a Sprinter and will be bringing it to H&T as they have my business back. If you have hankering for pain in the ass foreign cars, these are your guys.

5

My Dad started the tradition of having our VW serviced at Heckmann and Thiemann almost 50 years ago. I am still taking his VW there because I know it's first class service and maintenance.

5

Great VW shop in Portland. I've been taking my VW's here for a couple of years now and have always had great service. Very professional staff. They take the time to explain any service my car might need and importantly leave the final decision up to me on what procedures I want done. I couldn't recommend this shop more.

5

I drive a 2002 Boxster. Leaving work one Friday evening I dropped an axle. I didn't know it at the time but I knew it was loud and my car didn't work. I was looking for new mechanic and I called Heckmann-Thiemann. Friday night, 5:20 or so and they were closing at 5:30. They agreed that I could leave it there in their lot -or so I assumed, and they would have a look on Monday. The tow truck came and we made it across town arriving about 6:30 I guess. I was shocked that they were there waiting for me! Wow. Once again, it's a 2002 Boxster, not exactly a $100K model. Their concern for my car and even how I was getting home without it was genuine and refreshing. With my car safely tucked in their shop for the weekend I was greatly relieved of that worry. At this point, though, I didn't know what was wrong and was fearing a big bill. They got to it in the next couple of days and found that the axle had, indeed, fallen off --probably because the previous mechanics had not torqued the bolts down. There was some complication due to the damage caused when falling but they handled it. My bill was completely fair and to reuse an adjective, refreshingly so. This shop is friendly, concerned for their customers, competent, and fairly priced and I will be happy to bring my car back here for future work. Beyond all that, I feel like they honored me and my car and that means something to me as I don't get that vibe very much, anymore.

Thank you, Jerry. We try our level best to meet and exceed expectations.

- Heckmann & Thiemann Motors
5

Excellent service of the highest standards. Do not expect to be serviced quickly in a half measured way; you get what you pay for. They use only the highest quality products and deliver only the highest quality standards to your fine car.

5

Excellent integrity. Timely repairs done with the superb quality. I completely trust these guys to do what is needed to maintain my vehicle in fine working order and to preserve its value.