5

I am a real car guy, who performs basic maintenance on my cars. I have had a litany of German cars in my 57 years, and I have used almost every shop locally, and, only when necessary, dealerships in the area. I can honestly say that H&M is the best in the area for Porsches. When my A/C went out, the dealership said I needed an entirely new AC system, to the tune of $8K. They showed me photos of the dryer vent with what they claimed were metal shavings as proof. H&M shook their heads and doubted they were metal shavings and figured, let's try to change the compressor oil and put in new refrigerant, what's the harm in trying? 20K miles later, still working perfectly. Later, we encountered a failed high-pressure fuel pump, as well as an oil leak, in my wife's Cayenne diesel. Instead of tackling it on their own, they suggested that I first check with Porsche to see if these were covered items under the Dieselgate warranty. YES, both turned out to be covered!! I can honestly say H&M saved me well into the 5 digits in service costs! They have given me rides home after dropping off the car, and they always take the time to explain things and options we have. They do great work, and the customer service is second to none. You would be crazy to take your Porsche, VW, Merc, or BMW elsewhere. Bravo to these guys, I wish I had found them 20 years ago!!!

5

Polite and fast to get back with answers and needs

5

Always excellent service! Friendly and informed staff. I've been a customer for 48 years.

5

I’ve been taking my 911 here for eight years. They are always extremely knowledgeable, professional, honest and considerate. I would take my Porsche anywhere else.

5

A fantastic resource for German car owners, they really care about what they do and it shows. The new facility is spacious and spotless.

5

Always treated with respect. Courtesy and professional. I trust them completely!

5

5

The team at Heckman & Thiemann was recommended to me by my long-trusted repair shop for specialty expertise with VWs. They didn't disappoint; very thorough, fast, and fair priced. I had a follow up question and they invited me to drop by at my convenience. They looked at my Tiguan on the spot (turned out no action needed in this case) and even fixed one of my brake lights in 5 min for no charge. Shout out to Rashann (sorry if I've butchered your name, Sir!) and the team!

5

Easy to deal with and happy to have you as a customer. Thorough pre-analysis of what is to be done plus an explanation with costs and photos sent to you.

5

We have an older car—19 years to e exact. H & T never makes us feel less than any other customer. They are always friendly and helpful, their repairs are spot on, and from all we can tell from past experience, their prices are not excessive. We’ve had our car in three times, from minor repairs to major, and just for an inspection before a long trip, which they did for free. We’re hooked.